Help Centre

We're here to help. Whether you need assistance with your account, booking, payments, or want to report an issue, our support team is ready to assist.

Looking for a quick answer?

Most questions - about quotes, deposits, refunds, verification and accounts - are already answered in our Help Centre FAQs. It's the fastest way to get an answer.

Browse FAQs

Choose the option that best describes your situation. The form below updates to match.

Support Request

Account issues
Login problems
Profile updates
Payment failures
Technical issues
Booking questions
Quote queries
Dashboard issues
General help

Typical response: 24-48 business hours

Complaint

Supplier disputes
Customer disputes
Booking issues
Service quality
Payment disputes
Refund issues
Unprofessional conduct
Policy violations
Trust & safety

Higher priority

If you have a booking with us - upcoming or completed - let us know below. We look at those cases first, because they can affect a real event.

Tell us what happened

Fields marked * are required. The more detail you give us, the faster we can help.

I am a *

Customer (planning an event) Supplier (venue, hotel or planner)

Full name *

Organisation / business name (optional) Companies and institutions: your organisation. Suppliers: your business name.

Email address *

Mobile number *

Booking reference (optional) If your request relates to an existing booking, enter the booking reference to help us resolve it faster.

Category *

Subject *

Detailed description * Please include any dates, amounts or names that would help us look into this.

Attachments (optional)

Add screenshots, invoices or documents

Images, PDFs and documents. Up to 5 files. Attachments are shown here for demonstration; this prototype does not upload files.

How should we reply? *

Email Phone

Your request has been received.

Thank you for getting in touch. Our support team will look into this and get back to you.

Reference number: -
Request type: -
Category: -
Expected response: -
We'll reply by: -

Please keep your reference number handy, and keep an eye on your email and phone - we may need a little more detail from you.

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Email us

support@eventara.in

Support hours

9 am - 8 pm IST, Monday to Saturday. Urgent event-day issues are handled around the clock.

Your booking is protected

If something goes wrong with an event, your payment stays protected while we sort it out.